Retail Rant: Retail Employees Also Have Homes To Go To.

Its that time of year again when I rant about one of the annoyances of working in retail. Last year, I was ranting about customers who leave things to the last minute. This year sort of follows a similar theme but is more aimed at customers who are unaware of what closing time means…

Now for anyone who doesn’t know what the definition of closing time is, let the Collins Dictionary educate you:

Closing time is the time when something such as a shop, library, or pub closes and people have to leave.

And in case anyone wants to be pedantic, here is the definition for opening hours, again from the Collins Dictionary:

Opening hours are the times during which a shop, bank, library, or bar is open for business.

Both definitions are pretty straight forward, right? So, why, when the retailer I work for advertises that our closing time is 6pm, do customers think its OK to try and collect something at 6.30pm? I mean, our collection area is open seven days a week and every day of the year apart from Christmas Day, Boxing Day, New Year’s Day and Easter Sunday. For five of the seven days we are open for eight hours, Sunday its for the legal maximum of six hours and one one day we are open ten hours!

woman wearing gray coat
Photo by Bruce Mars on

Yet, you can guarantee that come 18.15, when we are trying to leave the building, there will be a customer trying to plead their case with the manager to make an exception just for them. It doesn’t matter than once 6pm passes, we are no longer paid. It doesn’t matter that we may have plans for our evenings. It doesn’t matter that we have been working eight-ten hours and want to go home. No. All that matters is that the customer gets what they wants regardless of anyone else.

I guess if I am being honest, its the age old thing, there are some people in this world who don’t see retail employees as human beings. And I know that most of you reading this blog are incredibly kind, polite, decent human beings but there are people out there who think that just because myself and my colleagues work for a retailer, we are obligated to serve their every need. Although, one questions still bugs me: when, do those people who insist on coming after we close, think the retail employees do their shopping?

So, if you are one of these people who tends to rush into a store as its about to close and insist that the employees remain there, unpaid, can I ask that for the rest of the festive period you give them a break? The people behind the counter are human too and they long for their finish time, just like you.

7 thoughts on “Retail Rant: Retail Employees Also Have Homes To Go To.

  1. LightningEllen

    Ugh. My heart goes out to retail employees. The amount of entitled jerks wandering around our planet, and shopping, these days is quite scary. Keep fighting the good fight!

    Liked by 1 person

  2. Pingback: Update: Another Year Almost Over & Another About To Begin! – A Reluctant Hero

  3. it is true. some people just treat retail workers like trash, and they won’t really care unless they work for retail as well. I know it sucks, but some people are just rude.
    I also shop last minute though I don’t intrude pleading for a shop to re-open. it sounds embarrassing.

    Liked by 1 person

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